IELTS Writing Task 1: 'customer service' sentences

The following sentences describe the pie charts in last week's lesson. Which verbs would you use to fill the gaps?

1. In 2005, only 5% of the hotel visitors _____ the customer service as excellent, but this figure _____ to 28% in 2010.
2. The proportion of guests who _____ the hotel’s customer service to be poor _____ from 21% in 2005 to only 12% in 2010.
3. While only 14% of guests _____ customer service in the hotel as good in 2005, almost three times as many people _____ this rating five years later.